Owners
Answers to Common Questions
How do you market your vacancies?
We start the marketing process at the time we execute an agreement with you or upon the receipt of a tenant
moveout notice. We evaluate your property and design a marketing program which will achieve the most exposure
possible for your vacancy. Effective marketing plans are unique and utilize an array of valuable marketing
tools. Your property's marketing plan may include attractive signage on your property; website listings in
the Multi Listing Service (NTREIS) and on wt-lease.com, realtor.com and rentclicks.com; distribution of property
information flyers; contacts with local businesses; working with our Relo partners; and cooperation with other
agents and relocation companies.
How do you screen applicants?
We require a detailed written application from the prospective tenant which we use to gather information from
our credit verification company and other sources on the applicant's current employment and income, credit
history, past and current rental history, and criminal history including sexual offender information. We
then compare this to an approval guideline which rates each applicant on a point system, similar to mortgage
verification. We also require an application fee and an application deposit of one month's rent plus a property
hold agreement which binds the applicant if they are approved. This procedure illustrates good faith and a
serious interest in the property from the applicant.
Who pays for repairs to vacancies?
We will perform a thorough inspection of the property as soon as the tenant has moved out. Other than normal
wear and tear, the tenant is responsible for damages that require repairs in order to bring the property back to
the condition it was in at the time of move in. We prepare a detailed statement indicating the disposition of the
tenant's security deposit as required by law. Any charges owed are first deducted from the security deposit and
the remaining amount, if any, billed to the tenant. If the full balance owed is not paid, we have the option of
filing suit. Any unpaid amounts owed by the tenant will be reported to credit companies and rental verification
companies.
When will I get my check?
You are mailed a monthly check after receipt of rent payments and payment of outstanding bills. Normally we
prepare and mail the check with the monthly report by the 10th of the month. We also offer ACH depositing which
transfers your proceeds from our bank directly into your account.
What about reporting?
We provide a monthly property report which provides a property by property detail of all transactions occuring
during the month. It includes rents collected, payments for maintenance issues including copies of all
maintenance bills, unpaid invoices, pending work orders, and distributions to you. We also provide a year end
1099 which shows collected rents for the year.
Who handles problems at night?
Our 24 hour emergency number takes calls from tenants and will respond with the appropriate action.
If we determine that the situation is not an emergency, we will handle it the following business day, thereby
saving you overtime and weekend charges. If it is an emergency, we contact our 24 hour vendors to provide
emergency service.
"For questions or to schedule a presentation at your property, contact us at Owners@wtlease.com and an agent will respond to your request promptly."